Keys, computers and seats.
From the first activation to a new computer.
Activate a key
- Install the tool and open it.
- Paste the key from your order email into Licence.
- Click Activate. It binds to this computer in a few seconds.
Each tool has its own key: a RapDesk Chat key will not open RapDesk Mail.
Move to a new computer
- On the old computer, open the tool and choose Move licence to another computer.
- Back up your data from the app and copy it across.
- Activate the same key on the new computer.
Old computer lost or broken? Email us your key and we will release it.
Seats and offline use
- One seat = one tool on one computer.
- More computers? Buy more seats of the same tool.
- The licence is checked when the tool starts and stays valid for 24 hours offline.
- Changing your PC’s main hardware may ask you to activate again.
Licence questions
I lost my licence key.
Search your inbox for the order email, or write to [email protected] from the address you bought with and we will send it again.
My old computer is lost or broken.
Email [email protected] with your key and we will release it, so you can activate it on the new computer.
Does a key work for every tool?
No. Each tool has its own key: a RapDesk Chat key will not open RapDesk Mail.
Can I activate the same key twice?
A key with one seat works on one computer at a time. Buy more seats of the same tool for more computers.